Resume
Summary · skills · experience
Summary
IT student at the University of Oregon with 3+ years of hands-on helpdesk and on-site support experience. Currently supporting faculty and staff at UO while looking forward to a future in IT.
Skills
Top Skills
Technical
Certifications
Experience
Student Technician – University of Oregon, User Support Services
- Assist faculty and staff with day-to-day IT issues as part of the User Support Services team.
- Provide hands-on troubleshooting and on-site support across a variety of hardware and software environments.
Help Desk Technician – un1teee · just handle I.T. ®
- Used, created, and maintained internal documentation to support client environments.
- Worked tickets in person and on-site, applying company documentation and prior experience to resolve issues.
- Assisted with larger initiatives including a server migration, new phone system rollout, and firewall/networking equipment.
Student Technician – University of Oregon, User Support Services Academic
Central
- Worked closely with school faculty solving technical problems and supporting computer workflows.
- Built strong customer service skills at the intersection of people and IT.
Barista / Shift Team Lead / Social Media Manager – Azuki Boba Tea
- Helped launch a small local business as one of the first employees and trained many of the current staff.
- Organized and planned local community events and fundraisers with the owner.
- Managed social media presence, gaining experience in community and brand communication.
IT Technical Intern – un1teee · just handle I.T. ®
- Worked on-site with clients to understand their IT implementations and day-to-day challenges.
- Gained broad exposure to real-world IT environments and client-focused, hands-on work.
Education
Bachelor of Science – General Social Science
Coursework and experience combining social science perspectives with information technology and support work.